Why would I need a Remote Backup Service? Unfortunately, most small businesses do not perform a backup even if they have a tape drive. Often people think they may be executing a backup correctly, but when they absolutely need a critical file they find out that their tapes are corrupted and useless. Virtually none take their tapes off-site. Doing so would mean waiting for the backup to finish, which could take hours, and then they have to carry it with them back and forth to the office. A home-office? Who is going to get up and go out to just to bring their backup off-site? Remote Backup Service does the backup with no excuses, gets the data safely off-site in case of disaster, and eliminates the possibility of media failures making backups useless. Won't you have access to my company's records?
No! Your files are securely encrypted before they leave your office. Only you have the password. We cannot access your data. It's an important fact that if you lose your "key", we cannot restore the data. There is no way for us, or anyone else to unlock your files.
Do I have to install a special phone line?
No! if you can access the internet, you can run our software!
Can you backup my network?
Yes! Our system is fully Windows 98, NT, 2000, XP, as well as any network drives that you have access to no matter what operating system the data is on.
What do I need as far as hardware is concerned?
Any IBM clone 486or higher with 8mb of RAM and using Windows 95/98 or NT(SP3) and a 14.4 modem or higher
Do I have to leave my computer on all night?
Yes. In order for the scheduled backup to launch the system must be running. You can however turn off the monitor.
Do I have control over what files are backed up?
| Yes. You have complete control over which files are backed up. You will see during installation that we have made some suggestions as to which files to include and exclude. These are designed to backup the most important files, and eliminate programs and system files. This will reduce the time spent connected to our server and save you money. |
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Can I change the scheduled days and times backups are done?
Yes. Our server is available 24hrs. per day, 7 days per week. You can schedule backup any time to work around your operations schedule.
Can I manually start a backup session?
Yes. Your software comes with utilities to run a backup any time. Say for example you are about to make a change to your hardware one afternoon and would like to backup your system first.
Should I do a complete backup first?
We suggest doing a master backup of all directories containing DATA periodically. If you already have a backup system we recommend using it instead of the client software to do this. Always take this backup off-site!
How long does My Data Vault.ca store my data?
My Data Vault.ca keeps a running backup of all data. You always have a minimum of 2 months data on the server, as well as 31 days of incremental backups to choose from.
Can I restore a single or selected files instead of a whole backup?
Yes. Any single file can be retrieved from any backup set
What is the reason for not backing up program files?
Program files nowadays are becoming rather large. It is a common backup philosophy to backup data and save program files. Normally, program files come with installation CD's or floppies. That is the standard method of recovery for program files. What should be backed up however, are ini, cfg and other such site specific files generated by an installation. In the this category what may also be backed up are upgrade files (NOT an upgraded program) or patches. |
